Complaints

If something has not met the standard you expect, we would rather hear it directly. Please write to hello@aureliscapital.ch with the subject line “Complaint” and a clear description of the matter.

We aim to acknowledge complaints within five business days and to provide a considered response as promptly as the facts allow. Complex matters may take longer; we will say so.

If you remain dissatisfied, you may be entitled to contact the relevant Swiss ombudsman or supervisory authority, depending on the nature of the relationship.